Shipping & Returns
How long does delivery take?
Delivery usually takes 3–5 working days, depending on your city and courier availability.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available for eligible orders.
What are the delivery charges?
Delivery charges may vary depending on your location and order size. The final delivery fee will be shown at checkout.
Can I return a product?
Returns are accepted only if the product is damaged, leaked, incorrect, or received in poor condition.
How can I request a return or replacement?
Please contact us within 24 hours of receiving your order with your order details and clear pictures of the product/package.
Products & Usage
Are ZF Herbal products made with herbal ingredients?
Yes, our products are made with herbal and botanical ingredients designed for everyday skin, hair, and personal care.
Are your products suitable for all skin types?
Many of our products are suitable for general use, but skin types can vary. We recommend doing a patch test before using any new product.
How should I use the products?
Each product should be used according to the instructions provided on the product page or packaging.
Can I use multiple ZF Herbal products together?
Yes, many products can be used together, but avoid overusing too many skincare products at the same time.
Are the results guaranteed?
Results may vary from person to person depending on skin type, hair type, routine, and consistency of use.
Orders & Payments
How can I place an order?
You can place an order directly through our website by selecting your products, adding them to cart, and completing checkout.
Can I order through WhatsApp or social media?
Yes, you can also contact us through WhatsApp, Facebook, or Instagram for product guidance and order support.
What payment methods are available?
We offer Cash on Delivery and any other payment methods shown at checkout.
Can I change my order after placing it?
Order changes may be possible before the order is dispatched. Please contact us as soon as possible.
What should I do if I entered the wrong address?
Please contact us immediately with the correct address. Once the order is dispatched, changes may not be possible.
How do I know my order is confirmed?
After placing your order, you will receive an order confirmation through the website, phone, message, or email depending on the details provided.